Cancellation policy

Cancellation policy & cancellation form

This cancellation policy applies to all products purchased from us on the website https://livinda.de/ (see A. Cancellation policy - all purchases except sofas), whereby we grant a longer cancellation period of 30 days when purchasing a sofa (see B. Cancellation policy - when purchasing a sofa). The cancellation form applies in all cases (see C. Cancellation form)

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Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

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Cancellation policy – all purchases except sofas

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right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

To exercise your right of withdrawal, you must inform us (MDS Handels- und Dienstleistungs-GmbH, Hammersteinstraße 1, 47807 Krefeld, Germany, email: info@livinda.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods. The costs are estimated at a maximum of EUR 150.00.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

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Cancellation policy – when purchasing a sofa

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When you purchase a sofa, we extend the cancellation period to 30 days.

right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

The cancellation period shall be thirty days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

consequences of revocation

You will bear the direct cost of returning the goods. The costs are estimated at a maximum of EUR 250.00.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

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Reference to the possibility of non-existence/expiration of the right of withdrawal

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The right of withdrawal does not apply to:

Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; such as furniture customized using a configurator along with adapted replacement covers.

Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

END OF THE CANCELLATION POLICY

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cancellation form

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If you want to cancel the contract, please fill out this form and send it back.

MDS Handels- und Dienstleistungs-GmbH

Hammersteinstraße 1

47807 Krefeld

Germany

E-Mail: info@livinda.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer(s)

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address of the consumer(s)

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Signature of the consumer(s) (only if notification is on paper)

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Date

(*) Delete as appropriate